Beijing Starwild Glamping Co.,Ltd.
Beijing Starwild Glamping Co.,Ltd.
starwild@tentsglamping.com

FAQ

What is the price of your tent lodges?

The price of a tent lodge depends on the model you choose, the materials, size and furnishings. Please contact us and we will prepare a customized quotation for you.


Do you give a guarantee on the tent lodges?

We provide a standard 24-month warranty on all our tent lodges.


Where do you ship to?

We get shipped all over the world. Contact our team at starwild@tentsglamping.com to get an estimated shipping cost.


What is the Geodesic dome?

It is a spherical structure, commonly used for events, glamping, and dining. Starwild are manufactured from aircraft grade aluminium, that is guaranteed not to rust.


Do you do site inspection?

Where possible we like to visit our customers’ property. It is not always easy to do so however. If the customer requires it, we will get there – as long as all costs are covered. Site inspections are more common when the project is turnkey or for a large quantity of tents.


How long does it take a set-up a tent?

That depends on which tent. Most of our standard tents take only 1-2 days each, as long as the deck is in place. For custom tents it really depends on the size and complexity.


Do you keep stock of your tents?

Yes, we keep some storage of some models, contact our team at starwild@tentsglamping.com to get more information.


Do you make custom tents?

Yes. We will make any custom tent that is possible. Our design team will work with the customer’s architect or designer to try meet the customer’s wishes. Customization will definitely impact cost and lead time, depending on the complexity of the design. Larger tents may need structural design and approval. It is common and a lot easier to make custom modifications to our standard designs.


Can I track the status of my order during transit?

Yes. We provide order tracking services to ensure that you can monitor the progress of your shipment during transit.


Does Starwild glamping ship internationally?

Yes, and it can reach globally.


Do you provide pricing information on the website?

No, due to the customized nature of our glamping solutionsand various factors that can affect pricing, we prefer to ofer personalized quotations tailored to your specific requirements.


Do glamping tents have electricity?

Glamping tent is equipped with hotel-like facilities, including independent bathrooms, beds, living rooms, and even kitchens.


Does Starwild glamping provide installation services?

Starwild custom glamping tents provide detailed installation manuals and guidance to ensure a smooth and hassle-free installation process.


How About the Security of the Tent Hotel?

Most of the tent hotels use Steel pipe with painting for outdoor specially, the  frame fittings are fixed by high-strength bolts, which guarantee the safety and durability. The wind load can reach 100km/h.


Can the glamping tents withstand heavy rainfall?

All our glamping tents can withstand heavy rain as the pyc flysheet is waterproof.


Can your glamping tents be demolished easily?

Yes, However,we do not recommend doing so. our camping glamping tent can withstand extreme weather influences.


What is Glamping Tent?

It is a tent which combines original "wild" and modern "luxury" style.


What is your service process?

Take place order, Production and Processing Inspection, Packing and shipment.


What are your installation costs?

Installation costs differ based on the quantity of the products as well as the installation site. The final price is determined when carrying out your project. A first-rate, professional installation is related to guarantee conditions.


Is it possible to purchase only one unit as a private customer?

If you are only purchasing one unit, please purchase directly.


What kind of warranty do you offer?

We offer a one-year general guarantee on construction in all product groups, depending on the product.


Do you provide a maintenance/after sales service?

Yes, we also provide maintenance and after-sales services.


Do glamping tents have electricity?

Glamping tent is equipped with hotel-like facilities, including independent bathrooms, beds, living rooms, and even kitchens.


Where can I see your installed products?

Our completed projects can be viewed on our website under the 'Projects' tab. The list of completed projects is updated regularly.


What snow loads can the glamping tents withstand?

Our glamping tents have been proven to withstand a thick layer of snow. f there is a high chance of snow in your region, we will provide thetent frame with an extra supporting beam so that it can withstand an even greater load of snow.


Are your tents considered as a temporary structure?

Yes, in most counties, the tents are classified as temporary structures, not requiring building permits. It is important however consult with your local authority to enquire about permits required for your specific project.


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